Digital service and remote monitoring
SMARTCARE – intelligent care
for your MINT technology
We are more than just a technology supplier - we are your long-term partner.
Our work doesn't end with delivery. SMARTCARE is a comprehensive program that ensures your operation remains efficient, safe, and reliable throughout the entire lifecycle of your system. Through unique digital tools, remote monitoring, and intelligent control, we minimize risks and support you at every stage—from design and installation to pilot operation, full-scale deployment, and long-term service.
SMARTCARE ––> Benefits • Pilot tests • IQ MINT • MINT eBook • MINT eCare
SMARTCARE
SMARTCARE benefits
SMARTCARE is a comprehensive support program for MINT technology operation.
Continuous monitoring and rapid response to unexpected situations
Stable operation with minimized risks
predictive maintenance and early alerts help prevent unplanned shutdown
Lower operating costs (OPEX)
longer component lifespan, reduced chemical use and service interventions, with a strong focus on low-maintenance operation
Safety and regulatory compliance
continuous monitoring of key parameters and full support with audits
Dohled 24/7
real-time system status available via web and mobile for both you and our specialists
SMARTCARE - with you from start to finish
Support During Design and Commissioning
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Expert consulting
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Design of the optimal solution for your operation
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Installation and commissioning of the system
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Professional operator training
Professional service, audits & long-term support
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Regular service inspections and preventive maintenance
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Replacement of wear parts and system optimization
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Operational technology audits for maximum efficiency
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Emergency interventions in case of failures or incidents
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Ongoing consultation and technical support throughout the entire lifecycle of the system
Pilot testing of the technology
If you are considering implementing modern membrane technologies in your operation, you can choose from our range of MINT products or have a custom unit designed and manufactured specifically for your application. Through pilot testing, we verify the performance of the technology on your specific water source and its contamination profile. Based on the results, we determine optimal process parameters, evaluate performance data, and recommend the final technological solution.
SMARTCARE digital tools
Our intelligent software services give you full control over your operations - anytime, anywhere.
Intelligent digital process engineer
What it does: Autonomously controls MINT technology. Uses a self-learning AI algorithm to respond to influent water quality and unexpected operating conditions (power outages, process changes, human error). Optimizes performance and reduces costs.
What it delivers: Higher process efficiency and recovery rates. Reduced consumption of chemicals. More stable and reliable low-maintenance operation. Lower operating costs (OPEX). Extended lifespan of membranes and technological components
electronic service log
What it does: Organizes service activities – inspections, replacements, and calibrations. Stores and archives service reports and the complete operational history of the system. Provides clear instructions and video guides for operators.
What it delivers: Prevention of failures through systematic maintenance tracking. Reduced downtime and faster service interventions. Clear and traceable service history of the equipment. Compliance with audit requirements and operational documentation standards.
Remote monitoring and support
What it does: Online monitoruje technologii 24/7. Tracks key operational parameters and trends in real time. Enables remote support, management, and intervention by New Water Group specialists.
What it delivers: Faster response to operational deviations and fault conditions. Better visibility into system status and performance. Transparent reporting of operations, costs, and efficiency
IQ-MINT + MINT-eBOOK + MINT-eCARE combination = complete control over operation, maintenance, and service
ensuring safe, efficient, and reliable performance throughout the entire lifecycle of the technology
Why choose SMARTCARE program?
Proven cost savings and extended equipment lifespan
Maximum safety
prevention of failures and fewer unplanned shutdown
24/7 monitoring
Documented compliance with standards and full online data tracking
a evidence dat online
Long-term partnership
we support you at every stage of your project
bring SMARTCARE benefits to your operation